Plain-language summary: MedMate keeps all your medication data — your meds, schedules, logs, and history — stored privately on your device. We never upload it to any server of our own. If you subscribe to Premium and add a caretaker email, the App can send that address a medication report and missed-dose alerts through our email provider; the address itself stays on your device. To improve the App we use Google Firebase for usage statistics and crash reports, which never contain your medication data (see section 6). Ads (free users only) are served by Google AdMob, which may use your device’s advertising ID; in the EU/UK you are asked for consent before personalised ads are shown. Premium subscribers see no ads. We never sell your data.
⚠ Medical disclaimer: MedMate is a reminder tool only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always follow the guidance of your doctor, pharmacist, or other qualified health provider. Never delay or disregard professional medical advice because of something you read or do in this app.
1. About This Policy
This Privacy Policy explains how ZiBa Entertainment (“we”, “us”, or “our”) handles information in connection with MedMate (“the App”), available under bundle ID com.zibaentertainment.medmate on Google Play and the Apple App Store.
By downloading or using MedMate, you acknowledge this policy. If you do not agree, please do not use the App.
2. Who We Are
MedMate is developed and published by:
- Publisher & Developer: ZiBa Entertainment
- Sole Developer: Zico Bakker
- Location: Gouda, Netherlands
- Website: zibaentertainment.com
- Contact: info@zibaentertainment.com
For users in the European Union, ZiBa Entertainment acts as the data controller for any personal data processed in connection with the App.
3. What Data Is Handled & Where It Lives
3.1 Data You Enter — Stored Only on Your Device
All medication data you enter stays on your device only, using Android’s SharedPreferences and local device storage. This includes:
- Medication names, dosages, and schedules
- Dose logs (taken / skipped)
- Supply counts and run-out estimates
- Streak history and reminder settings
- An optional caretaker email address (if you choose to enter one)
None of this data is transmitted to ZiBa Entertainment’s servers or included in analytics or crash reports. We never see it. The only exception is the caretaker emails you choose to set up (3.2). It is removed when you use Settings → Delete All Data or uninstall the App.
3.2 Caretaker Emails (Premium Feature)
If you subscribe to Premium and optionally enter a caretaker’s email address, MedMate can email that address from a ZiBa Entertainment no-reply address:
- a medication summary report for the past week, when you tap Send Report Now in Settings (at most once a day); and
- if you switch on missed-dose alerts, an automatic alert when a scheduled dose has not been marked as taken within the grace period you set.
These emails necessarily contain medication information: the names of your medications, the doses that were taken, skipped or missed and when, and, if you use more than one profile, the profile’s name. They are sent only when you have entered a caretaker address, and require an internet connection at the time of sending.
- The caretaker’s email address is stored only on your device.
- The App hands each email to our email delivery provider, Resend, over an encrypted (TLS) connection. Resend delivers it to the caretaker on our behalf as a data processor and may keep delivery records for a limited time under its own retention policy; it does not use the content for its own purposes.
- ZiBa Entertainment does not keep a copy of the email, and does not store the caretaker’s email address or your medication data on any server of our own.
- If email sending is unavailable, the App instead opens your own mail app with the report pre-filled, and nothing is sent until you send it yourself.
- You are responsible for obtaining consent from the caretaker before entering their email address.
3.3 Data Collected by Third-Party Services
MedMate integrates the following third-party services. Their data practices are governed by their own privacy policies.
| Service | Purpose | Data that may be collected | Policy |
|---|---|---|---|
| Google AdMob | Serving ads to free-tier users | Advertising ID (GAID / IDFA), IP address, device model, OS version, ad interaction signals. In the EEA, UK and Switzerland, personalised ads are shown only with your consent (see Section 5). Premium subscribers are shown no ads. | Google Privacy Policy |
| Firebase Analytics (Google) | Understanding how the App is used and measuring our own marketing (see Section 6) | App events (e.g. app opens, screens viewed, completing all of the day’s doses with your current streak length), device model, OS and app version, language, approximate country, app-instance ID, and on Android the advertising ID. No medication names, doses, schedules or caretaker email. | Firebase Privacy |
| Firebase Crashlytics (Google) | Detecting and fixing crashes (see Section 6) | Crash and error reports: stack trace, device model, OS and app version, installation ID. No medication data. | Firebase Privacy |
| Resend | Delivering caretaker emails (Premium, optional; see 3.2) | The caretaker’s email address and the content of the report or alert. | Resend Privacy Policy |
| Google Play Billing | Processing Premium subscriptions on Android | Transaction data handled entirely by Google Play. ZiBa Entertainment receives only a purchase token confirming the subscription is active — no payment details. | Google Play Terms |
| Apple In-App Purchase | Processing Premium subscriptions on iOS | Transaction data handled entirely by Apple. ZiBa Entertainment receives only a receipt confirming the subscription — no payment details. | Apple Privacy Policy |
4. How We Use Data
- Displaying ads (free users): AdMob uses device identifiers to serve ads that may be personalised based on your interests unless you have opted out.
- Sending caretaker emails (Premium, optional): The report and missed-dose alerts are sent through Resend solely to deliver them to the address you provided.
- Improving the App: Firebase Analytics and Crashlytics help us understand how the App is used, measure our own marketing, and fix crashes (see Section 6).
- Processing subscriptions: We receive purchase confirmation from Google Play or Apple to activate Premium features. We use this only to unlock those features on your device.
We do not sell, rent, or share your data with third parties for their own marketing purposes.
5. Advertising & Google AdMob
The free version of MedMate is supported by advertising served by Google AdMob (banner and occasional full-screen ads). AdMob may use your Advertising ID (Google Advertising ID on Android, IDFA on iOS) and other device signals to show personalised ads.
In the European Economic Area, the United Kingdom and Switzerland, MedMate shows Google’s consent message before any ads are loaded, and personalised ads are shown only if you consent; otherwise AdMob serves non-personalised ads. You can change your choice at any time from Privacy options in the App’s settings.
You can opt out of personalised advertising at any time:
- Android: Settings → Privacy → Ads → Opt out of Ads Personalisation (path may vary by device).
- iOS: Settings → Privacy & Security → Apple Advertising → Turn off Personalised Ads. For Google’s personalisation, visit adssettings.google.com.
Opting out reduces personalisation but does not remove ads from the free version. Subscribing to Premium removes all ads entirely.
6. Usage Analytics and Crash Reports
To understand how the App is used and to fix problems, MedMate uses two Google Firebase services. Google acts as our data processor under the Firebase Data Processing Terms.
- Firebase Analytics records app events, such as opening the App, viewing a screen, or completing all of the day’s doses (together with your current streak length), together with basic device information (device model, operating system and app version, language, approximate country derived from your IP address) and an app-instance ID. On Android it can also use your device’s advertising ID to measure which of our app-store campaigns bring in users. It does not receive your medication names, dosages, schedules, dose logs, notes or caretaker email address.
- Firebase Crashlytics sends a technical report when the App crashes or hits an error: the stack trace, device model, operating system and app version, and an installation ID. It contains no medication data.
We use this information only to improve the App and measure our own marketing, under our legitimate interest in running and improving it (GDPR Article 6(1)(f)). We do not sell it, use it to show you ads, or combine it with other data to identify you. Analytics data is kept for up to 14 months and crash reports for up to 90 days. You can reset or delete your advertising ID in your Android settings, and you can object to this processing at any time by contacting us (Section 15).
7. Premium Subscriptions
MedMate offers two auto-renewing subscription options processed entirely by the relevant app store:
- Monthly: product ID
medmate_premium_monthly - Yearly: product ID
medmate_premium_yearly
ZiBa Entertainment never receives or stores your payment card details or billing address. We receive only a token confirming the subscription is active.
- Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current billing period.
- You can manage or cancel your subscription at any time through your Google Play account settings or Apple ID → Subscriptions.
- Refund requests must be directed to Google Play or the Apple App Store, as applicable.
8. App Permissions
| Permission | Why it’s needed |
|---|---|
| Notifications | To deliver medication reminders and snooze alerts at the times you set. |
| Internet | To load ads (free users), to send the optional caretaker emails (Premium users who opt in), for purchases, and for the Firebase services in Section 6. |
| Advertising ID (Android) | Used by AdMob for ads (subject to your consent where required) and by Firebase Analytics for campaign measurement, as described in Sections 5 and 6. |
MedMate does not request access to your camera, microphone, contacts, location, or health records.
9. Data Retention & Deletion
On-device data (all medication information, logs, settings, and the caretaker email address) is retained on your device until you:
- Use Settings → Delete All Data within the App, or
- Uninstall MedMate, or
- Clear the App’s data through your device’s application settings.
Any of the above actions permanently removes all your data from your device. ZiBa Entertainment holds no copy to delete on your behalf.
Firebase data is deleted automatically: analytics data after at most 14 months and crash reports after 90 days. Contact us if you want it deleted sooner.
Third-party data (AdMob, billing, and Resend’s delivery records for caretaker emails) is retained per Google’s, Apple’s and Resend’s own retention policies.
10. Children’s Privacy (COPPA)
MedMate is not directed at children under the age of 13 and is not intended for use by anyone under 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has used MedMate and provided personal data, please contact us at info@zibaentertainment.com and we will take appropriate action.
In compliance with the Children’s Online Privacy Protection Act (COPPA), Because the app is not directed at children, ad requests are not marked as child-directed; whether ads are personalised follows the consent choice you make in the app.
11. Your Rights Under GDPR (EU / EEA Users)
If you are in the EU or EEA, the General Data Protection Regulation (GDPR) gives you rights over your personal data. Because all your MedMate medication data lives on your device, you already have direct control over it. For the pseudonymous Firebase usage and crash data (Section 6), contact us and we will help. Here is how each right works in practice:
| Right | In practice with MedMate |
|---|---|
| Access | Your data is on your device — open the App to view all medication records and history at any time. |
| Erasure (“right to be forgotten”) | Use Settings → Delete All Data to permanently erase everything from your device. This fully satisfies an erasure request for data we hold. |
| Rectification | Edit or delete any medication entry directly within the App. |
| Portability | Your data resides in the App’s local storage on your device. You can access it there. |
| Object to processing | Withdraw ad consent from Privacy options in the App’s settings or opt out via your device settings (see Section 5). To object to analytics and crash reporting, contact us (Section 6). To stop caretaker emails, simply remove the email address in the App settings. |
| Lodge a complaint | Contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl. |
To exercise any right or ask a question, email info@zibaentertainment.com. We will respond within 30 days.
Legal basis for processing (GDPR Article 6): Sending the caretaker emails you set up and receiving a subscription confirmation token rely on contractual necessity (Art. 6(1)(b)) to provide the service you requested; because the emails contain medication information, they are sent only at your explicit request (Art. 9(2)(a)). Firebase Analytics and Crashlytics rely on our legitimate interest in keeping the App stable and improving it (Art. 6(1)(f)). Personalised advertising by AdMob relies on your consent (Art. 6(1)(a)), collected through Google’s consent message in the EEA/UK and withdrawable at any time; non-personalised ads rely on our legitimate interest in offering a free, ad-supported app.
12. International Data Transfers
ZiBa Entertainment is based in the Netherlands (EU). Google (Firebase and AdMob), Resend and the app store billing services may process data outside the EEA, including in the United States. They rely on the EU–US Data Privacy Framework, Standard Contractual Clauses (SCCs) and other approved transfer mechanisms to ensure adequate protection. See Google’s GDPR services page and Apple’s Privacy Policy for details.
13. Security
Because MedMate stores data locally, the security of your medication information depends primarily on the security of your device. Your data is stored in the App’s sandboxed storage, which is accessible only to MedMate under normal operating conditions. We recommend keeping your device updated with the latest security patches and using a screen lock.
Caretaker emails are handed to our email provider over an encrypted (TLS) connection, and Firebase data is sent over HTTPS.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in the App, applicable law, or our practices. When we make material changes, we will update the “Effective date” at the top of this page. The current version will always be available at the URL where you found this document and linked from the App’s store listings.
Continued use of MedMate after changes are posted constitutes your acceptance of the revised policy.
15. Contact Us
Questions, concerns, or privacy requests? Reach out:
- Email: info@zibaentertainment.com
- Developer: ZiBa Entertainment — Zico Bakker
- Location: Gouda, Netherlands
- App: MedMate (
com.zibaentertainment.medmate)
We aim to respond to all privacy-related inquiries within 30 days.